Shipping Policy

At GreenTonez, we work with trusted global fulfillment partners to deliver quality grow equipment and gardening supplies to our customers in the United States and selected international locations. Please review the shipping details below before placing an order.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Processing includes order verification, quality checks, packaging, and preparation for shipment. Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be extended during peak seasons or periods of high order volume.

Shipping Timeframe

United States Shipping

Most GreenTonez products are shipped from international fulfillment centers. Estimated delivery time for orders shipped to the United States is:

  • 7–15 business days (standard shipping)

Delivery times are estimates and may vary depending on customs clearance, carrier operations, product availability, and destination location.

Tracking Information

Once your order has been shipped, a shipping confirmation email with a tracking number will be sent to the email address provided at checkout.

Tracking information may take 2–5 business days to become active after dispatch. Updates may occur intermittently due to international shipping and customs processing.

International Shipping

GreenTonez offers international shipping to select countries.

  • Estimated international delivery time is 10–25 business days, depending on destination and customs processing.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

  • GreenTonez is not responsible for delays caused by customs clearance or local postal services.

International shipping availability may vary by location.

Additional Shipping Information

Shipping times may be affected by factors beyond our control, including weather conditions, customs inspections, carrier delays, or logistical disruptions.

Orders with incorrect or incomplete shipping addresses may result in delivery delays or failed shipments. GreenTonez is not responsible for delivery issues resulting from address errors provided by the customer.

Contact Information

For questions regarding shipping, tracking, or delivery status, please contact:

Email: support@greentonez.com

Our support team will respond as promptly as possible.