Refund Policy

At GreenTonez, customer satisfaction is important to us. Please review our refund policy carefully before making a purchase.

Refund Timeframe

We accept refund requests within 30 days of the delivery date.

Requests submitted after 30 days from delivery may not be eligible for a refund.

Conditions for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unused, unworn, and in its original condition

• The item must be returned in original packaging, including all accessories and documentation

• Proof of purchase (order number or receipt) must be provided

Refunds may not be issued for:

• Items damaged due to misuse, improper handling, or normal wear and tear

• Items marked as final sale or non-refundable

• Orders with incorrect or incomplete shipping information provided by the customer

If an item arrives damaged or defective, customers must contact us within 7 days of delivery with clear photos or videos for verification.

Refund Process

Once your refund request is approved, refunds will be processed to the original payment method used at checkout.

• Refunds are typically processed within 5–10 business days after approval

• Processing times may vary depending on your payment provider or bank

• Shipping costs are non-refundable, unless the refund is due to a verified defect or error on our part

Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Order Cancellations

Orders may be canceled before processing or shipment. Once an order has been processed or shipped, it cannot be canceled and must follow the return and refund process.

Contact Information

For refund requests or questions, please contact us at:

Email: support@greentonez.com

Please include your order number and reason for the refund request to help us assist you promptly.